Return & Refund Policy

Thank you for shopping with us. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

You have 【7 days 】 from the date you received your item to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in the original packaging
• Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., skincare, hygiene products)
• Intimate or sanitary goods
• Items on sale or discounted products (if applicable)

3. Return Process

To initiate a return, please contact us at:

📧 【deepbluebloom@icoud.com】

Please provide:

• Your order number
• Reason for return
• Photos or videos (if the item is defective or damaged)

Once your return request is approved, we will provide you with the return address and instructions.

4. Return Shipping

Customers are responsible for paying return shipping costs unless the item is defective or incorrect.

Return shipping costs are non-refundable.

5. Refunds

Once we receive and inspect your return, we will notify you of the status.

If approved, your refund will be processed within 【 3-7 days 】, and the amount will be automatically applied to your original method of payment.

6. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again
2. Contact your credit card company (it may take some time before your refund is officially posted)
3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at:

📧 【deepbluebloom@icoud.com】

7. Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, contact us at:

📧 【deepbluebloom@icoud.com】

8. Order Cancellation

Orders can be canceled within 【 12 hours 】 after purchase.

Once the order has been processed or shipped, it cannot be canceled.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📧 Email: 【deepbluebloom@icoud.com】
🌐 Website: 【https://store.deepblue.fans/】