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Shipping Policy
Thank you for shopping with us. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
All orders are processed within 【1–3 business days】 after receiving your order confirmation email.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay, we will contact you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated Delivery Time
- Indonesia Domestic Shipping: 【3–15 business days】
Delivery delays can occasionally occur due to customs clearance, weather conditions, or other unforeseen circumstances.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
The tracking number will be active within 【24-72 hours】.
4. Shipping Areas
We currently ship to:
- Indonesia (All regions)
If your country is not listed, please contact us before placing your order.
5. Customs, Duties, and Taxes
We are not responsible for any customs duties and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Delays & Lost Packages
We are not liable for any delays caused by shipping carriers or customs clearance.
If your package is lost or has not arrived within 【30 days】, please contact us at:
📧 【deepbluebloom@icoud.com】
We will assist you in resolving the issue.
7. Incorrect Shipping Address
Please ensure all shipping information is correct before placing your order.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error, please contact us immediately at:
📧 【deepbluebloom@icoud.com】
8. Damaged Items
If you receive a damaged product, please contact us within 【 7 days 】 of receiving your order.
Please include:
- Your order number
- Photos of the damaged item
We will arrange a replacement or refund accordingly.
9. Contact Us
If you have any questions about this Shipping Policy, please contact us:
📧 Email: 【deepbluebloom@icoud.com】
🌐 Website: 【https://store.deepblue.fans/】